What does it really take to keep a funeral home running day to day?

Guest: Tom Flannery, Managing Director, Dodsworth and Brown Funeral Home, Burlington

In this episode of Common Ground: Bereavement Sector Chats, Darren and Kate sit down with Tom Flannery, Managing Director of Dodsworth & Brown Funeral Home in Burlington and an OACFP Board Member, to explore the many responsibilities that come with managing a funeral establishment.

Tom shares his journey into funeral service, what has kept him in the profession, and how his career evolved into a leadership role. The conversation looks at the many hats a Managing Director wears — from supporting staff and serving families to overseeing facilities, operations, training, finances, health and safety, and regulatory compliance.

The discussion also explores the important responsibilities that come with being accountable for the day-to-day operation of a funeral establishment in Ontario, and why much of the work that shapes a family's experience happens quietly behind the scenes.

Along the way, Tom reflects on the challenges and rewards of leadership, the importance of problem-solving and supporting a strong team, and some of the misconceptions about what it means to manage a funeral home.

It's a practical and candid look at a role that touches nearly every part of funeral service — and the people who make sure everything comes together when families need it most.

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