The Success Revenue Podcast
The Success Revenue Podcast
Podcast Description
The Success Revenue Podcast is the only podcast in the Middle East that brings you leaders in Customer Success, Account Management, Sales and GTM to share ideas, perspectives, and valuable learnings on how to successfully drive revenue, delight customers and take it to the next level.
Podcast Insights
Content Themes
The show emphasizes the importance of customer success strategies in various sectors such as cybersecurity, fintech, and sales, with episodes like 'Complexity in Cybersecurity Simplified' and 'How Customer Success is Creating an Advantage in FinTech' exploring themes such as AI impact, trust-building, and cross-team collaboration tailored to Middle Eastern markets.
The Success Revenue Podcast is a human-led, AI-powered show exploring how leaders use AI to drive business results while keeping human impact at the center. Hosted by Haydar Al-Saad and Ivy Forero, the podcast features conversations with founders, executives, and operators from around the globe who are building the future of business with AI.
How do you push real innovation inside an institution built to resist change?
Giovanni Gavino Everduin is Chief Strategy & Innovation Officer at CBI and co-founder of CBIx, the bank’s independent innovation lab and corporate VC arm. A Harvard Business School alum with over two decades bridging finance, fintech, and emerging technology, Gio has spent his career making new ideas work inside legacy systems.
Ihab Ahmed is Head of Impact and a founding member of CBIx, where he leads ecosystem-building, partnerships, and brand strategy. Known for shaping award-winning customer experiences across the region, Ihab ensures innovation doesn’t just launch — it lands with people.
Together, they share how they evaluate AI use cases, navigate regulation without stalling, and build a brand that earns trust while moving fast. This conversation offers clarity for any leader trying to balance experimentation with accountability.
You’ll learn:
- How to evaluate whether an AI use case solves a real problem or is just a compelling demo
- Why escaping “legacy gravity” in banking requires cultural change, not just new technology
- What it takes to embed AI in a regulated industry without losing momentum
- How to build an innovation brand that feels authentic inside a traditional organization
- Why resilience and strategic patience matter more than speed when driving transformation
- (00:00) – Evaluating AI Use Cases in Banking
- (06:02) – The Role of Innovation in Banking
- (11:56) – Navigating Rules & Constraints in Banking Innovation
- (18:02) – Embedding AI into Traditional Banking Systems
- (25:10) – AI, Crypto & The Future of Finance
- (28:25) – Embracing AI Opportunities
- (30:14) – Customer-Centric Branding in FinTech
- (34:01) – Making Smart AI Decisions
- (38:20) – Bridging the AI Implementation Gap
- (43:01) – Building a Genuine Brand
- (46:45) – Resilience in Innovation
- (50:35) – Balancing Success & Purpose
Follow Giovanni Everduin.
Follow Ihab Ahmed.
This episode was brought to you by RevSetter & Nebelus AI.
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Hosts:
Haydar – LinkedIn
Ivy – LinkedIn
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