Harvest! The MSP Sales Show
Harvest! The MSP Sales Show
Podcast Description
Most MSPs are busy chasing new clients, but the smartest ones focus on the goldmine they already own. Hosted by James Steel, Harvest delivers no-fluff, actionable advice to help Managed Service Providers grow profitable revenue from their current customer base. Tune in for expert insights, success stories, and field-tested strategies to maximize your MSP’s potential.
Podcast Insights
Content Themes
The podcast emphasizes growth strategies for Managed Service Providers, focusing on enhancing revenue from current clients. Key topics include practical upselling techniques, customer retention strategies, and the importance of personalized service plans, with episodes spotlighting guests like Jeffrey Newton discussing upselling tactics and Nigel Moore focusing on client service matrices.
Most MSPs are busy chasing new clients, but the smartest ones focus on the goldmine they already own. Hosted by James Steel, Harvest delivers no-fluff, actionable advice to help Managed Service Providers grow profitable revenue from their current customer base. Tune in for expert insights, success stories, and field-tested strategies to maximize your MSP’s potential.
Are you burning out from trying to please everyone while your MSP slowly kills your personal life? What if putting yourself first actually made you better at serving clients?
00:00 Introduction and misconceptions about Harold
02:30 The lazy person's guide to MSP efficiency
06:00 Why fancy proposals kill your close rate
11:00 34 years without hiring a single salesperson
16:30 The 10% client rule that prevents business death
22:00 "I don't like this" – the 4 words that scale MSPs
27:30 Why selfishness is the key to MSP success
32:00 Building sustainable business through boundaries
In this episode, Harold Mann reveals how strategic selfishness built his bulletproof MSP over 34 years. His contrarian approach puts operational excellence and personal well-being first – leading to better client outcomes and sustainable growth.
We cover:
- Why being "extremely lazy" drives better business decisions
- The mortality event that taught him the 10% client concentration rule
- How one-page proposals actually improved his close rates
- Why "I don't like this" became his team's most powerful tool
- The restaurant analogy for premium MSP positioning
- Why selfishness prevents burnout and improves service delivery
👤 Guest: Harold Mann, CEO of Mann Consulting, San Francisco-based MSP specializing in Mac environments with global co-managed IT partnerships
👇 Do you struggle with putting boundaries in your MSP business? Share how you balance client demands with self-care in the comments!
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