Most of us spend the day moving information between systems. AI can make that faster, but the real win is not needing to do it at all.

In this episode of The AI Frontier Playbook, I sit down with Bryan Goode, Corporate Vice President for Business Applications and Agents at Microsoft. Bryan was part of the team that launched Microsoft Teams, and today he leads Dynamics 365 and the AI agents being built around it. His argument is simple: making each person faster is the small win. Rebuilding the process is the real one.

Bryan explains why employees have become the ”human middleware” between disconnected systems, and why the toggle tax of switching from app to app can cost the average information worker around four hours a week. He shares how L&G and Lifetime rethought their processes with AI, and why he believes AI makes business applications more important than ever, not less, as the value moves from the user interface down to the data, the intelligence layer, and governance.

We also get practical: when to use a pre-built Dynamics 365 agent versus building your own in Copilot Studio, how multi-agent orchestration works, where a human still needs to sign off, and how Agent 365 gives IT visibility across every agent in the organization. Bryan closes by sharing the agents he uses every day, what Microsoft Scout actually is, and why he believes AI will deepen the human connection at work.

You'll learn:

• Why making every individual faster with AI doesn't fix the underlying process
• What the ”toggle tax” is and how much it costs the average information worker
• How L&G and Lifetime used AI to rethink customer service and order fulfillment
• Why the ”SaaS apocalypse” gets it backwards, and how business applications are changing
• When to use pre-built Dynamics 365 agents and when to build your own in Copilot Studio
• How multi-agent orchestration connects agents into one business process
• How to decide where human approval is required as agents start taking action
• Why the best results combine bottom-up experimentation with top-down process change
• How to choose your first process, the right sponsor, and the metric to measure relentlessly
• Why the business, not IT, should own the outcome of an AI process
• The agents Bryan uses every day, and what Microsoft Scout is
• Why Bryan believes AI will make work more human, not less

Whether you're leading an AI transformation, running a business function, or trying to figure out where agents fit in your organization, this episode gives you a practical roadmap for rebuilding the way work gets done.

Resources & Links

Bryan LinkedIn: https://www.linkedin.com/in/bryangoode/

Our Sponsor Wepoint: https://www.wepoint.com/en

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