“People don’t like problems. They prefer solutions.” That simple truth explains why CRO, experimentation, and customer centricity are still so often misunderstood.

In this end-of-season roundtable, Shiva Manjunath and Slobodan Manić look back at 2025 together with André and talk openly about what really happened beneath the hype. They discuss why AI created false confidence, why “hacks” refuse to die, why so many teams feel burned out and why focusing on humans still matters more than tools.

“AI is not the problem. Blindly trusting the output is.”

“If you don’t understand the problem, AI will just help you be wrong faster.”

This episode is not a trend forecast, it’s a candid conversation about noise, shortcuts, resistance, and what’s actually worth doubling down on in 2026 if you care about great experiences and meaningful impact.

What you’ll take away:

• Why CRO is still mistaken for “throwing spaghetti at the wall”

• How AI amplifies bad thinking when fundamentals are missing

• Why experimentation fails when teams skip problem discovery

• How burnout emerges when people are blocked from doing real work with meaningful impact

• Why customer centricity is ultimately about people, not outputs

“What people actually want are better experiences — experimentation is just a means to an end.”