Stopgap Talks
Stopgap Talks
Podcast Description
The recruitment landscape is constantly evolving, and staying ahead in the fast-paced world of marketing, digital, and creative industries has never been more important. Stopgap Talks is here to help.Brought to you by the expert recruitment consultants at Stopgap, this podcast is your go-to resource for insights, advice, and real-world strategies to support both marketing professionals and hiring managers alike. Whether you're looking to take the next step in your career or build a standout team, we’re bringing you expert conversations, practical tips, and the latest industry trends to help you navigate the ever-changing job market.Join us for honest, engaging discussions that go beyond the job boards, covering everything from hiring best practices to personal career growth—all with a fresh and informed perspective from the UK’s leading marketing, digital, and creative recruitment specialists.
Podcast Insights
Content Themes
The podcast covers a range of significant topics within the marketing, digital, and creative industries, including hiring trends for 2025, the importance of diversity and inclusion in recruitment, the evolution of remote work, creating an excellent candidate experience, and recruitment strategies for charities. For example, episodes dissect trends such as how AI impacts recruitment and share strategies for fostering inclusivity in hiring practices.
The recruitment landscape is constantly evolving, and staying ahead in the fast-paced world of marketing, digital, and creative industries has never been more important. Stopgap Talks is here to help.
Brought to you by the expert recruitment consultants at Stopgap, this podcast is your go-to resource for insights, advice, and real-world strategies to support both marketing professionals and hiring managers alike. Whether you’re looking to take the next step in your career or build a standout team, we’re bringing you expert conversations, practical tips, and the latest industry trends to help you navigate the ever-changing job market.
Join us for honest, engaging discussions that go beyond the job boards, covering everything from hiring best practices to personal career growth—all with a fresh and informed perspective from the UK’s leading marketing, digital, and creative recruitment specialists.
Customer experience is one of the most talked-about areas in modern business, but despite the buzz, many organisations still struggle to translate it into meaningful, measurable impact.
In this episode of Stopgap Talks, host John Hunt is joined by Charlie Sim, Partner at The Foundation, for a practical and thought-provoking conversation on what good customer experience actually looks like – and why so many businesses get it wrong.
Drawing on his experience helping organisations become truly customer-led, Charlie shares how companies can move beyond surface-level CX initiatives and embed customer thinking into the way their business operates, from strategy and structure through to day-to-day decision-making.
Together, John and Charlie explore the realities behind “customer-led growth”, unpacking the common mistakes organisations make, how different business models shape CX thinking, and where responsibility for customer experience should really sit.
In this episode, we discuss:
- What “customer-led growth” means in practice, and how it drives better business outcomes
- The most common mistakes organisations make when trying to improve customer experience
- Why CX often fails to move beyond presentations and into real behavioural change
- How different operating models (product-led, brand-led, sales-led, etc.) shape the way companies approach CX
- Where customer experience should sit within an organisation, and why it works best as a cross-functional effort
- A real-world example of a CX transformation project, what changed and what made the difference
- Charlie’s career journey into CX, and advice for marketers considering a move into the field
- The key skills and experience needed to build a career in customer experience today
Whether you’re a marketing leader looking to strengthen your organisation’s customer focus, or a professional curious about moving into CX, this episode offers clear, practical insight into one of the most important – and often misunderstood – areas of modern business.
Connect with our speakers:
John Hunt, Senior Consultant, Stopgap Recruitment. Connect on LinkedIn: https://www.linkedin.com/in/john-hunt-2562ab4/
Charlie Sim, Partner, The Foundation. Connect on LinkedIn: https://www.linkedin.com/in/charliesim1/
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